Thank you for subscribing to Dekko. We aim to provide an exceptional deployment experience for your scheduling infrastructure. Please read our operational criteria for handling transaction rollbacks and subscription cancellations below.
You can cancel your Dekko platform subscription renewal at any time directly through your dashboard. Upon cancellation, your customized public endpoint slug (`booking.php?name=your-slug`) will remain active and collect booking schedules until the end of your current paid billing cycle (monthly or yearly).
Because Dekko instantly provisions database space and dynamic domain URL architecture upon detecting a successful Razorpay callback event, standard subscription payments are generally non-refundable.
However, we offer full transaction rollbacks under the following conditions:
Approved refund claims are compiled within 5-7 operational working days and routed back through the original payment framework (UPI path, banking account, or card node) via the standard **Razorpay API Settlement engine**.